Category Archives: Thank You Power

Asian Parenting and Workplace Rewards

Posted on February 23, 2011 by | 1 Comment

If you followed all the recent fuss over how Asian parenting styles produce real results, you may think that it appears to contradict the idea that incentive programs can drive success.

In her now famous Wall Street Journal essay, “Why Chinese Mothers are Superior,” Yale Professor Chua describes (somewhat tongue in cheek, some argue) how kids in China –  and Korea and India among others – are driven to do so well in school and outperform kids in the U.S., for example.

For these parents, the reward is a good result, notes Chua:

“Once a child starts to excel at something—whether it’s math, piano, pitching or ballet—he or she gets praise, admiration and satisfaction. This builds confidence and makes the once not-fun activity fun. This in turn makes it easier for the parent to get the child to work even more.”

Blogging for ZDNet, Eileen Yu, who believes Chua’s sentiment was somewhat misunderstood, concludes that this kind of “tough love” method of pushing results would probably not work in every workplace:

“…the primary objective of any workplace [should be] to encourage and help employees realize the fullest of their potential, even if it may sometimes mean pushing them to their limits. “

How a manager accomplishes that for each employee is the tricky part. Success can breed success. Getting to the initial win could mean creating an environment that fosters success and rewards achievement. A simple thanks has been proven to get results according to reports including a survey by the staffing firm Accountemps, which found frequent recognition of accomplishments as the top way to reward employees.

Chua’s essay has sparked an important discussion about how to best facilitate  success, which includes fun take-offs like this from Edie Larson posted on Awl titled, “Why Minnesota Mothers Are Doing Pretty Good.” The parenting style can be summed up in this statement by Larson:

“If a Minnesota child gets a B, well, good for them! Room for improvement.”

In my mind, regardless of whether you’re a room-for-improvement style manager or succes- drives-success manager, rewards make a difference. Don’t forget to say thanks, no matter your style.

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Posted in Employee Gifts, Fun with Gratitude, Gratitude, Gratitude Research, Management & Leadership, Showing Gratitude to Employees, Thank You Power, Trends

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Business Gifting Best Practices Revealed!

Posted on December 7, 2010 by | Leave a comment

At gThankYou, we’re  in the fortunate position to learn and share information about how corporate gifts – to employees, customers or friends — impact business. Study after study as well as documented experiences shared by firms we serve reveals that corporate leaders practicing workplace gratitude gain a lot of what we like to call Thanks Equity. It can be measured in engaged employees, loyal customers and a healthier bottom line.

As another year comes to a close, it’s fitting to look back and share the best information we’ve found in the past year plus, a best practices of corporate gifting of sorts.

  1. How to engage employees? Just add dirt! 
  2. Gaining worker buy in by offering an office recess.
  3. Making Thanks easy by lowering the transaction cost.
  4. Timing is everything, except when it comes to workplace giving.
  5. What to give: It’s truly the thought that counts.
  6. Creating awareness with recognition.
  7. Health and happiness through giving.
  8. Recognition helps gain competitive advantage.
  9. Giving builds customer loyalty.
  10. Gifting is the best recruitment and retention tool.

More innovative corporate leaders are recognizing the value of Thanks Equity. You probably won’t find it on any P&L, but it does mean a lot to an organization’s health. Please share with us your stories of how workplace gifting helps your company.

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Posted in Employee Gifts, Fun with Gratitude, Gratitude, Gratitude Research, Management & Leadership, Showing Gratitude to Employees, Thank You, Thank You Power, The Art of Thank You, Workplace Gifts

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A Lesson in Appreciation

Posted on November 24, 2010 by | Leave a comment

Around Thanksgiving each year, teachers invariably urge students to talk and write about what they are Thankful for. (Insert groan here if you remember this exercise.)

This is not an easy task for child nor adult. So, it’s with utter amazement and heart-melting admiration that I learned this year about one 10-year-old child’s poignant expression of gratitude before his class this Thanksgiving.

When asked by his teacher to share what he appreciates, this kid thought and thought. Finally, he told classmates how he really is grateful for how his mom pours milk on his breakfast cereal every day.

What sounded trivial to him turned into a lengthy classroom discussion about how the little things we do for each other daily really add up to make a big difference. And his simple expression of Thanks became not so little anymore.

The simple truth is that small good things we do in our homes, communities and, yes, workplaces, every day add up in ways we probably don’t realize.

Another truth: Thanks is a powerful tool that pays big dividends when shared. It needn’t be a big gesture, either. (Even though I’m sure things like Snowplow Driver Appreciation Day marked this week in Wisconsin is nice, so is a well-worded note.)

Happy Thanksgiving to all of you from all of us at gThankYou.

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Posted in Fun with Gratitude, Gratitude, Thank You, Thank You Power, The Art of Thank You

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Look to the Professional Gift Pros

Posted on October 4, 2010 by | Leave a comment

Those in the business of Thanks rarely get a chance to see it in action first-hand.  But that’s what happened recently when gThankYou was among a select group of professional gift pros highlighted in a story in the October Business Beat Magazine. The feature in the publication of the Greater Madison Chamber of Commerce explores the wide array of opportunities for giving professional gifts, noting that many firms choose to recognize employee accomplishments and occasions.

The heart of the message: “a gift lets you know you’re appreciated.”

And that’s really at the heart of why we’re here, to help company leaders appreciate employees, customers and friends. But it’s how we help that means the most to both employees and employers. Explains gThankYou President Rick Kiley of our popular Turkey Gift Certificates, the gift that launched it all and continues to be popular during the holidays, particularly around that season of gratitude, Thanksgiving:

“It’s so convenient for employees, and gives them flexibility and choice. They can redeem the certificate at their convenience and choose the turkey that suits them. It’s a very meaningful, highly visible gift that puts the employer front and center.”

That convenience and meaning allows gThankYou certificates convey appreciation in a way that builds relationships and engages employees.

It’s a rare treat for us to have such an “aw, shucks” moment. But having our work highlighted in this way gives us a glimpse of the appreciation that comes through recognition. Sort of a validation that what we’re doing really works. It certainly has given us a boost to work even harder to spread Thanks around.

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Posted in Gratitude, Grocery Gift Certificates, Ham Gift Certificates, Ice Cream Gift Certificates, Pie Gift Certificates, Showing Gratitude to Employees, Thank You, Thank You Power, Trends, Turkey Gift Certificates, Workplace Gifts

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Best Workplace Gifts: What? (Part II)

Posted on March 31, 2010 by | 2 Comments

That old adage that says when it comes to gifting, it’s the thought that counts holds up in research. And as it turns out, it holds particularly true in the workplace. It’s been proven that positive recognition of employees is a strong morale booster that can strengthen the bottom line.

But, gift giving experience shows that there’s more to it than that. Following Part I of our guide to the Best Workplace Gifts,  exploring when to give, it’s important to now consider how you decide what to give, To wrap your head around that question, consider that the psychology of gift giving  suggests that “the nature of the gift, not its monetary value, determines the prevalence of reciprocal reactions,” according to researchers at the University of Zurich’s Institute for Empirical Research in Economics who in 2008 published a paper on “The Currency of Reciprocity – Gift-Exchange in the Workplace.”

In field studies, researchers found out that employees offered a gift performed better than if offered higher wages.

“…An increase in fixed wages only has a negligible impact on workers’ productivity. However, a gift in-kind of equivalent monetary value has an economically and statistically significant effect on productivity. Workers provide 30 percent more output on average. Moreover, this effect remains large and significant over the course of the entire working period…. Our main result remains largely unchanged if the price of the gift is communicated to the workers.”

Gifts are personal expressions and should be treated that way. But this suggests that small tokens can be more meaningful than big bonuses. Follow these simple guidelines to best determine what to give:

  1. Consider any company policy or rewards program details first when looking at specific employee gifts. (If you don’t have a reward policy, it could be a good time to develop one.)
  2. Your mission and culture can give strong clues to good gift fits. Family-friendly firms, for example, will reap great benefits form gifts that will be meaningful to entire families, rather than an individual tchotchke.
  3. There’s nothing wrong with promoting your company with gifts, such as corporate logo goods, but stay away from anything that says “gag” gift. That sends the wrong message.
  4. Fun is good. Enjoy the process and make the gift choosing and giving fun for managers and employees to create a positive, strengthening atmosphere.

There’s no need to wrack your brain about what to give. It is important to have a rewards program that emphasizes the mission and culture of your organization. Revisit it, evaluate it and tweak it when necessary.

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Posted in Employee Gifts, Gratitude, Thank You Power

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Engage to Rebuild Your Workforce

Posted on January 28, 2010 by | Leave a comment

Economic uncertainty seems to remain in the air, but it’s also clear that the job picture must be improving, at least in the macro, from some recent things I’ve been reading on certain career-focused Web sites.

This recent post from Career Builder advises companies how to attract and win over ideal job candidates. The list includes lots of perks that range widely:

  • Offering a healthy work/life balance
  • Having flexible or alternative work schedules
  • Corporate volunteering groups and efforts
  • Cross-training opportunities
  • A “Green” facility
  • Tuition reimbursement
  • Health benefits for an employee and his/her family
  • Casual dress
  • Dogs in the office
  • Employee trips
  • Candy at the reception desk
  • Free yoga
  • In-house massage
  • Learning opportunities
  • Fun contests to promote recognition
  • 15 days off during the holiday season
  • Profit sharing

Missing from this list, arguably, is the key strategy of engaging current employees and offering them a tangible system that helps them set, achieve and celebrate goals. Employees under your roof now are your greatest asset, and best advertising tool to boost your ranks with top-performing people. Best to start the year right by setting a policy and agenda toward employee engagement for a sustainable organization.

As discussed in this recent post from Jo Confino, executive at the London-based Guardian, employee engagement is not really rocket science, but more a matter of communication. Says Jo:

“We are delighted that our most recent employee survey has shown that our staff engagement programme has led to a dramatic uplift in the scores on sustainability, compared with the same survey the previous year.”

According to Career Builder, the job forecast for the upcoming period is improving. It’s probably a good time  to shore up employee engagement to build a truly sustainable and productive workforce.

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The Science of Giving

Posted on December 23, 2009 by | 1 Comment

The anticipation is nearly killing them. My kids, still young in the world, just can’t wait until they can open the gifts under the tree. It makes me wonder when in life we start to cherish giving and the tangible benefits this simple act bestows.

Thanks to a recent New York Times piece, “In Month of Giving, A Healthy Reward,” by Tara Parker-Pope, whose Well columns have this year has become some of my favorite Google Reader picks, I know a lot more about the gifts of giving. During this season, it’s important to be mindful of those rewards.

There are real reasons we feel good giving people gifts, whether they’re gifts of time, talent or a treasured trinket. It’s particularly interesting that scientific studies confirm that giving is, indeed, good for you.

Quoted in the piece, Stephen Post, who wrote “Why Good Things Happen to Good People”  says that giving and helping provides benefits that last years.

“It turns out that giving — far more than receiving — is a surprisingly potent force whose impact reverberates across an entire lifetime, nourishing health and happiness in astonishing ways.”

Post directs the Center for Medical Humanities, Compassionate Care and Bioethics at Stony Brook University, which  has compiled evidence of the good of giving in 50 studies.

So, as we near the end of the year – the end of the decade, in fact – and thoughts turn toward incremental ways you can change your daily life for greater happiness, health and good, keep in mind the power behind a simple Thank You and other little ways to include giving in your daily life. You could be the greatest benefactor.

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Posted in Gratitude, Gratitude Research, Thank You, Thank You Power

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Hot Topic: Happiness at Work

Posted on December 15, 2009 by | Leave a comment

In case you’re wondering about the power of Thank You and appreciation in the workplace, consider the loads of information being shared on creating workplace happiness and the importance of this concept in achieving productivity.

Peter Warr and Guy Capperto’s new book “The Joy of Work?” is among the work being presented on this hot topic. We spend one quarter of our lives at work, so it’s important to make the best of it, says Warr, emeritus professor a the UK-based Institute of Work Psychology. It’s important, Warr explains in a New York Times article, to focus on job satisfaction or finding meaning in your work, describing nine necessary elements of happiness in work and life. These include: having some sense of empowerment, using and expanding your skills.

There’s more:

  • Consultant and author Alexander Kjerulf (self-dubbed Chief Happiness Officer) offers 10 reasons happiness at work is the top productivity booster. Among the benefits of workplace happiness Kjerulf cites: less complaining, more energy, higher optimism, increased motivation and fewer sick days.
  • Performance Coach Arvind Devalia chimes in with his 12 steps to workplace happiness. He cites a  UK survey that found that two out of three people are dissatisfied with thier jobs and encourages workers to “See your work as a game. Life is meant to be fun and if you are going to spend a third of it at work, you might as well enjoy the game.”

This offers more proof that employees, and companies, gain from thankfulness and appreciation.

Rick Kiley is President of gThankYou, LLC, based in Madison, WI.  gThankYou® Certificates of Gratitude™ are one way  savvy companies demonstrate commitment to valued employees. The company is best known for its Turkey Gift Certificates, Ham Gift Certificates, and Grocery Gift Cards.

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Top Three Steps to Happiness at Work

Posted on November 23, 2009 by | Leave a comment

Thanks! book coverIt’s rare to gain insight to employee happiness in the workplace.

Australian psychologist Timothy Sharp, of the Happiness Institute recently asked 50 people what they consider to be the top three things that contributed to happiness at work. Their answers provide very valuable information to HR managers.

While I won’t rehash all five things Sharp outlines as steps to happiness at work, number three in particular struck me as relevant: Give Thanks

Says Sharp:

“Employees want to be valued as members of a team and organization. But they also want to be told, frequently and appropriately, that they are valued, as people. They want to be thanked and appreciated for their accomplishments. When managers and colleagues openly congratulate employees for their wins or efforts, it makes everyone happier.”

Sharp explains that this response is consistent with a great deal of research into what he terms the “social and emotional benefits of gratitude.” University of California-Davis psychologist Robert Emmons discusses this concept in his book, Thanks!.

He explains gratitude as a way of life, and provides tips on how to practice it in our everyday lives arguing that it enhances our sense of self-worth, while at the same time strengthening social ties. Emmons continues his study of expressing thanks, which he calls the “forgotten factor” in happiness research, saying that it increases the happiness of both giver and receiver.

Sounds like required reading for anyone interested in boosting workplace happiness…and maybe the rest of your life, too.

Rick Kiley is President of gThankYou, LLC, based in Madison, WI.  gThankYou® Certificates of Gratitude™ are one way  savvy companies demonstrate commitment to valued employees. The company is best known for its Turkey Gift Certificates, Ham Gift Certificates, and Grocery Gift Cards.

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A Yardstick for Thanks

Posted on October 21, 2009 by | Leave a comment

Thankfulness has been said to be a key component in happiness and an important tool to up your satisfaction with life – and work.

Thanks to the positive psychology gurus at the University of Pennsylvania, you can measure your level of gratitude. In six simple questions, Dr. Martin Seligman – often credited as the father of positive psychology – offers a tool to test your thanks. (An easy registration is required for this quiz.)

Thanks is key to happiness.

Thanks is key to happiness.

In his own words, Seligman says gratitude amplifies good memories of the past. He offers an exercise in expressing gratitude. Think of it as a way to throw out bad memories to make room for the good.

How does this apply to the workplace? Writing on happiness on the job in her HarvardBusiness.org blog, London-based executive coach Gill Corkindale explains it this way:

“It all comes down to choice, and this is where I believe happiness lies. In choosing — as far as you are able — what you want to do and how you will do it. While not all of us can choose our work and colleagues, we can all choose how we approach things — with an open, optimistic, and positive outlook or with a   frustrated, irritated one. To this end, I suggest you look at the work of positive psychologists such as Martin Seligman and Tal Ben-Shahar, whose course on happiness at Harvard has been inspirational for many students.”

It’s important, today more than ever, to recognize the importance of tools like gratitude to amplify the happiness we all have in our work. This is happening in the most unlikely of places. In England, the British government has appointed economist Richard Layard to the post of “Happiness Czar” to bolster the happiness of its citizens. It’s certainly worthwhile, in our own lives, our own work, and our own organizations, to look at how to be thankful and boost our own happiness quotient.

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