Celebrating Work | The Blog of gThankYou!

Entries from July 2008

Learning To Celebrate

July 29, 2008 · 1 Comment

Celebrating.   In the summer of 1976 I landed my first real job—as a foreman in an Oscar Mayer meatpacking plant (now part of Kraft Foods). My previous jobs as a lifeguard, mowing lawns, shelving library books, and putting piers in the lake hadn’t prepared my for anything like this.

Work started at 6 AM (a rude awakening for a college kid) with a crew of workers 25-45 years older than I was. Some of them were hired into their jobs during World War II; some were parents of high school classmates. They had forgotten more about the best ways to do things than I could ever learn in a summer.

And, they had all learned one critical lesson—how to celebrate in the workplace.

On the first Friday on the job, my boss asked me to distribute the payroll. The moment each worker received a check, s/he tore open the envelope, stole a quick glance over the shoulder to be sure nobody was looking and gazed at it. After that everyone quickly huddled in a circle that was filled with laughter, good natured cursing and a quick exchange of dollar bills.

Nobody said a word to me about this.  But I soon discovered everyone was playing a home-grown version of “liar’s poker” using the serial numbers on the paychecks.

Lessons Learned. I learned some great lessons from that crew…

  • Celebrations in the workplace can take place for just about any reason—even an event as commonplace as payday.
  • It’s simple things, such as laughing, involving the entire team, and saying “thank you” that give everyone a great feeling about a workplace.
  • The more you celebrate in the workplace the better you become doing it.

If leaders wait to celebrate until there’s an infrequent, momentous event, say, breaking the annual sales record, workers feel uncomfortable, wait for direction and aren’t sure how to act. If celebrations are frequent, if they recognize performances at all levels in the organization and acknowledge achievements big and small, everyone feels the pride, the momentum and a sense of belonging.

Practicing the Lessons Learned. About ten years later I founded a venture-capital funded, technology-driven start-up company. Our team, mostly engineers, was talented and could work anywhere they wanted. The only reason they worked for my company is because they wanted to.

Every payday I made a point of personally handing paychecks to every employee, looking them in the eye, using their names, and saying “thank you”. Everyone knew the ritual. Every payday was a small celebration of thanks to each other for the continuing progress of a small, struggling company.

The Moral of the Story? It’s the thought that counts! It’s difficult to celebrate too often in the workplace; most companies don’t come close to doing it often enough. Employees, particularly the best ones, choose where to work — so it better be an enjoyable work environment. Better yet…a great work environment.

If you choose to give an employee gift such as gThankYou™ Gift Certificates, remember, it’s the thought that counts. If you can distribute our Gift Certificates personally, do it. If you can’t, perhaps you can have a member of the senior management team distribute the Certificates to department heads or team leaders with a heartfelt “thank you” before they in turn distribute them to the front line.

When you give gThankYou Certificates, it is the perfect time to tell everyone, managers and workers alike, how much you value and appreciate their work — and them. It’s the perfect way to say “thank you”!

If it’s not practical to personally hand our Certificates to each employee, try distributing them with payroll, and distributing a thoughtful letter or email to each employee. Later in the hallway or cafeteria you can tell everyone how much it means to give a Gift Certificate to everyone.

Rick Kiley is President of gThankYou, LLC, a Madison, WI based seller of employee gifts best known for gThankYou™ Turkey Gift Certificates

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Categories: Management & Leadership
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5 Dynamite Turkey Main Dish Recipes

July 24, 2008 · Leave a Comment

gThankYou! to one and all for a fantastic reception to our posting of Turkey Burger recipes.  As you know, the gThankYou Team is a group of turkey lovers, so we’re always saving recipes from the web that strike our fancy.  Today, we’ve chosen 5 Main Dishes, All with Turkey.

As always, more recipes are to be found at the Recipes & Free Stuff page of gThankYou.com

Enjoy, post your comments and let us know what you think.

Turkey Saltimbocca with Fennel and Peas, with a gThankYou! to StrumErika.com, “Culinary Adventures & Random Streams of Consciousness”

Smoked Turkey & Stuffed Pork Chops, with a gThankYou! to Life’s a Beach.

Make Ahead Turkey Meatloaf, with a gThankYou! to Make Ahead Meals.

Kung Po Turkey with a gThankYou! to The Scarfer (And check out the beautiful photos, too!)

Creamy Turkey Fettuccine with a gThankYou! to Taste of Home.

Rick Kiley is President of gThankYou, LLC, a Madison, WI based seller of employee gifts best known for gThankYou™ Turkey Gift Certificates.

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Categories: All Recipes · Turkey Recipes
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The Psychology of Workplace Celebration

July 22, 2008 · 1 Comment

Leaders have many roles: strategist, competitive analyst, resource-allocator, priority-setter and, of course, coach.

We’ve always heard one of the most effective way to build and lead teams is by setting a great example.

It’s true.

Who cannot be impressed by all those great photos of legendary General Electric CEO Jack Welch, late in his career, beer in hand, fully engaged in conversation with junior high-potential GE leaders?

There is fascinating research to support the value of the leader-as-example-setter-in-chief. The research is published by Robert Cialdini in his recently updated classic, Influence; and explored in his website, Influence at Work. (Full disclosure: I’ve long believed Dr. Cialdini’s Influence is the first text any aspiring leader or marketer should read.)

Influence examines many of the our basic instincts and how they are used in practice by businesses to affect (influence) others’ decisions.

In the chapter called “Reciprocation: The Old Give and Take…and Take”, Prof. Cialdini shows the potential power of workplace giving. Reciprocation is how “we try to repay in kind what another person has provided us”.

A classic experiment describes a university professor sending Christmas cards to total strangers…and the great majority sending return greetings to the unknown prof!

In short, when we do a favor, give a gift or extend a courtesy to others, they instinctively want to do the same, or something similar (i.e. reciprocate).

How often do you:

  • Open the door for someone who previously opened a door for you?
  • Drive the car or pay for lunch and have someone else say, “l’ll take care of it next time”?
  • Plan not to shake someone’s hand only to do so when they extend theirs? (I bet unreciprocated handshakes are less than 1%!)

And so it goes.

It’s why we, leaders must be the people we want our Organization to be:

  • Celebrate our Companies, our products and colleagues…and they’ll celebrate the same.
  • Find heroes in your workplace and others will recognize their (and your) heroic work, too.
  • Find (yes, go looking for) ways to say “thank you” for others’ on-the-job successes, and they’ll appreciate what you do, too.

The Golden Rule is alive and well in the workplace, because it’s hardwired in our psyches.

One early-stage venture-capital funded company was hiring at a break-neck pace; the result was a team with few close relationships and a fragmented sense of purpose.

The VP of Human Resources instituted Friday “thank you” sessions. At all-company stand-up meetings (lasting just 15-20 minutes) employees publicly thanked a co-worker for support, excellence or making a sale.

Guess what? Often the person on the receiving end of the “thank you” would reciprocate, and thank the person who had thanked them.

Guess what? Once the process began, nobody wanted to be left out.

The upshot was a huge improvement in company morale.

Lessons Learned: Give a gift, perform well, lead the way and others will reciprocate.

Rick Kiley is President of gThankYou, LLC, a Madison, WI based seller of employee gifts best known for gThankYou™ Turkey Gift Certificates.

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Categories: Management & Leadership
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gThankYou! Wins Award from Management Guru Tom Peters

July 21, 2008 · 2 Comments

Our Team would like to give a hearty gThankYou! to management guru Tom Peters! We’re regular readers of Tom’s blog and work hard to make gThankYou a company that would make Tom proud. Full disclosure confession: I’ve been a huge fan since In Search of Excellence was excerpted in Business Week in 1980.

A few weeks ago, Tom was doing some pushing-the-envelope work to help launch a new book about word-of-mouth marketing, called The Word of Mouth Manual: Volume II, by David Balter, Founder and CEO of BzzAgent in Boston.

As part of launching the book, Tom had some copies to give away to readers who submitted the best word-of-mouth stories. Well, we knew breaking through the clutter isn’t about same-old same-old, so we sent in this haiku:

Credibility,
When a trusted source says so,
we believe, and know.

Well (drum roll), we won the contest and a copy of Dave’s book!

gThankYou! Tom Peters and Cathy Mosca. gThankYou! Dave Balter.

————————————————————————————

Rick Kiley is President of gThankYou, LLC, a Madison, WI based seller of employee gifts best known for gThankYou™ Turkey Gift Certificates.

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Categories: * News Releases - gThankYou!
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5 Fantastic Turkey Burger and Sandwich Recipes

July 16, 2008 · 3 Comments

It’s grilling season! Here in the Upper Midwest, the floods are finally receding and the grills are coming out. Every evening I smell neighbors cooking outdoors…and it makes my mouth water.

At gThankYou, we are turkey fanatics — and we sell a lot of Turkey Gift Certificates. So, we’re always excited when we can introduce great new recipes to our customers.

We’ve found five recipes for turkey burgers and turkey sandwiches we think you’ll love. In a week or so, we’ll post them to our website Recipe Section where you’ll find another dozen or so turkey burgers, too.

Enjoy!

And be sure to post your comments along with your favorite turkey burger and sandwich recipes right here.

Grilled Turkey Burgers With Barbecued Onions, with a gThankYou! to Carol Mighton Haddix, the Chicago Tribune.

• Turkey Burgers with Caramelized Onions, with a gThankYou! to Taste of Home.

• Another Riff on Turkey Burgers, with a gThankYou! to Picky Fingers.

• Apple Swiss Turkey Sandwiches, with a gThankYou! to Taste of Home.

• Turkey on Bagel with Sprouts, with a gThankYou! to Big Oven.

Rick Kiley is President of gThankYou, LLC, a Madison, WI based seller of employee gifts best known for gThankYou™ Turkey Gift Certificates.

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Categories: Turkey Recipes
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The Power of “Thank You”

July 15, 2008 · 2 Comments

Here at gThankYou we think celebrating in the workplace is a big deal; in fact, it’s critically important.

Many of us spend half of our waking days at work. We must find meaning and joy and personal growth in our work. If we don’t, it’s drudgery. It is essential for leaders to create real meaning in people’s work-lives. Often leaders make it more difficult than it really is.

OK. So what’s one easy way to bring meaning to work? Give up? It’s to say “thank you” often. Not just “thanks” or “I appreciate that”, say it forcefully, look someone in the eye and really mean it.

Yeah, I know this is simplistic and sappy and something your mother taught you. But, the truth is this: many business leaders don’t do it.

But Harvey Mackay does.

Harvey Mackay is one of my favorite business gurus. He is insightful, successful, entertaining — and on target. I read his column every week.

The Crux

As the consummate salesman, Harvey has an important motto: “Short Notes Yield Long Results”.

What SNYLR means is that “thank-you” notes are a time-tested way to communicate “recognition and courtesy, just as important as remembering names and taking a personal interest in people. And it’s not just for sales” (his words).

Twenty years ago, Harvey’s Mackay Envelope was already a huge success and Harvey was a business-guru-newbie. I had the good fortune to work with him on a couple projects. Afterward, he invited me to the launch party for his first book, “Swim with the Sharks, Without being Eaten Alive” , which became a smashing success and New York Times Bestseller.

At the time I was working around-the-clock on my first company start-up and Harvey was working long, long days to kick-off book sales of “Sharks”. I asked Harvey to inscribe my copy of his book. He did. I sent him a thank-you note. And what did he do?

He sent me a thank-you note thanking me for my thank you note!

Talk about Thank-You Best Practices! Here’s a guy whose book has praise from Gerald Ford and Lee Iacocca and he still has time to mail me a thank-you note.

And I’ve never forgotten it. (The note is tucked inside my copy of the book to this day).

Lessons Learned

You are never, ever too busy to say “thank you”. And the #1 way to say “thank you” with impact is by sending a personal note.

Jack Welch is famous for it; Tom Peters is famous for it; Ronald Reagan was famous for it.

Why don’t you become famous for it?

The positive impact lasts a long, long time.

The Bottom Line

Celebrating work is essential. Saying “thank you” with a personal note is one-to-one celebration. “Short Notes Yield Long Results” (SNYLR).

Rick Kiley is President of gThankYou, LLC, a Madison, WI based seller of employee gifts best known for gThankYou™ Turkey Gift Certificates.

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Categories: Management & Leadership
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